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FAQ

About Sprintax Federal Tax Return State Tax Return Additional Forms Required Documents Refund Processing Times Fees & Payments Key Dates Sprintax Account Customer Support Tax Treaties & Exemptions Sprintax for Au Pairs

FAQ

About Sprintax
How will Sprintax help me? How does Sprintax work? My friend used Sprintax and got a different tax return than I did – why? I’m a Canadian citizen and I commute to work every day. Can I use Sprintax? What is the difference between Sprintax Returns and Sprintax Forms (Calculus)?
Federal Tax Return
How can I E-file my tax return? Sprintax says I’m US resident but I received Form 1042-S, what should I do? I didn’t earn income in the US, do I need to file a tax return? I think I should be exempt from tax but Sprintax says I have to pay tax – why? I received a letter from the IRS saying that my tax return is incorrect – what should I do? I entered all my information on the page but when I click Next I cannot move forward
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State Tax Return
Do I have to file a state tax return? Do I have to file a nonresident State tax return? I’m a nonresident, why did I receive a resident state tax return? Why aren’t my bank account details included on my State tax return? Why does non-taxable income from Alaska, Florida, New Hampshire, Nevada, South Dakota, Tennessee, Texas, Washington, or Wyoming get taxed on my resident state return? How to track my State refund?
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Additional Forms
I am applying for ITIN along with my federal tax return. Do I need to wait for the ITIN number before I send my state tax return? What if I miss the deadline? What if I owe money? What documents/information do I need to prepare Form 8283? Will Sprintax prepare it for me? Can I post the FICA form with my Federal tax return
Required Documents
I forgot to mail my Form W-2, schedules or forms with my tax return. What should I do? What documents and information I might need to have available to fill my tax return? I don’t keep a copy of my last year’s tax return, what should I do?
Refund Processing Times
Can I receive my FICA refund in my bank account Is there any way to track my FICA refund How long will it take to get my FICA refund How long will it take to get my refund? How do I confirm my documents were received by the tax office? How to track my Federal refund?
Fees & Payments
Sprintax Fees How do I make the liability payment? What should I do if I owe money to the tax office? What is installment agreement and does Sprintax provides such option? I made a mistake but already paid. Can I go back and change my answer? And if I do so will I be charged for a second time?
Key Dates
When is the deadline to file my tax returns? I will not be able to send my return on time. What should I do? When can I file for 2023? Missed the US tax filing deadline? Sprintax Returns can help!
Sprintax Account
What is the password of the PDF What should I do if I have forgotten my password? Why are some questions answered by default? What if I entered the wrong bank account for direct deposit? I am having software/browser issues How long can I access my Sprintax online account?
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Customer Support
How I can give my feedback on Sprintax? I think there is a mistake on my tax return, what should I do?
Tax Treaties & Exemptions
Do I need to pay Social Security and Medicare Taxes? Canada Tax Treaties India Tax Treaties China Tax Treaty Is the income taxable in my home country? What is a tax treaty?
Sprintax for Au Pairs
Nonresident US tax overview for J-1 Au Pair participants