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FAQ

MFA About Sprintax Federal Tax Return State Tax Return Additional Forms Required Documents Refund Processing Times Fees & Payments Key Dates Sprintax Account Customer Support Sprintax for Au Pairs

FAQ

MFA
MFA Help Videos How to Reset MFA If You Can’t Sign In How to Disable SMS for MFA How to Enable SMS for MFA How to Disable a Passkey for MFA How to Enable a Passkey for MFA
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About Sprintax
Can you confirm if the email from Sprintax asking for information and documents is legitimate? How can I access the recording of a webinar? What's the difference between Sprintax and Turbotax? Complete Sprintax Returns Guide My spouse had no income, how to file his/hers tax return? How will Sprintax help me?
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Federal Tax Return
What is an IRSN? Interest statement U.S. resident and have received Form 1042-S. I didn’t earn income in the US, do I need to file a tax return? I received a letter from the IRS saying that my tax return is incorrect – what should I do? I entered all my information on the page but when I click Next I cannot move forward
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State Tax Return
How do I make a State liability payment? New York’s inflation refund you don’t want to miss! I ordered a State tax return and I don't see it Do I have to file a state tax return? Do I have to file a nonresident State tax return? I’m a nonresident, why did I receive a resident state tax return?
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Additional Forms
Closer connection exception to the substantial presence test and Form 8840 I am applying for ITIN along with my federal tax return. Do I need to wait for the ITIN number before I send my state tax return? What if I miss the deadline? What if I owe money? What documents/information do I need to prepare Form 8283? Will Sprintax prepare it for me? Can I post the FICA form with my Federal tax return?
Required Documents
I forgot to mail my Form W-2, schedules or forms with my tax return. What should I do? What documents and information I might need to have available to fill my tax return? I don’t keep a copy of my last year’s tax return, what should I do?
Refund Processing Times
IRS Refund Changes: Why Paper Checks Are No Longer the Default Can I receive my FICA refund in my bank account Tracking my FICA refund How long will it take to get my FICA refund How long will it take to get my refund? How do I confirm my documents were received by the tax office?
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Fees & Payments
Sprintax Fees How do I make a Federal liability payment? What should I do if I owe money to the tax office? What is an installment agreement and does Sprintax provides such option? I made a mistake but already paid. Can I go back and change my answer? And if I do so will I be charged for a second time?
Key Dates
I will miss the deadline, are there any penalties? When is the deadline to file my tax returns? I will not be able to send my return on time. What should I do? When can I file for 2026? Missed the US tax filing deadline? Sprintax Returns can help!
Sprintax Account
All About The Passkey I'm blocked How can I download my tax return from my account? How do I save my current session and ensure my information is preserved? I'm not receiving the forgotten password link How to change or reset your password
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Customer Support
How I can give my feedback on Sprintax? I think there is a mistake on my tax return, what should I do?
Sprintax for Au Pairs
Nonresident US tax overview for J-1 Au Pair participants