What is the password of the PDF
The password to your PDFs (most commonly the State tax return PDF) is the last four digits of you...
What should I do if I have forgotten my password?
You can reset your password by clicking the “Forgot your password?” link in the log-in area. We’l...
Why are some questions answered by default?
Based on the information you have provided on previous steps, Sprintax has determined the answer ...
What if I entered the wrong bank account for direct deposit?
Once your return has been accepted (or mailed), it is too late to change your bank account for di...
I am having software/browser issues
Generally, this could be caused by something in the browser or computer interfering with normal n...
How long can I access my Sprintax online account?
You can access your online account any time you like and if you choose to use our service for mor...
Can I change the email on my Sprintax account?
You cannot change the email tied to your Sprintax account.
We can add a secondary email for corre...
How to file a return before 2020?
Please be advised that Sprintax only supports the following tax years: 2020, 2021, 2022 and 2023....
How to download my returns before 2020?
Sprintax does not keep records longer than 3 years and you cannot download your forms prepared be...