I'm blocked
If you're trying to log-in to your Sprintax account or filling out your application and you sudde...
How can I download my tax return from my account?
To download your tax return(s) prepared by Sprintax please log-in to your account, click on 'Get ...
How can I take a screenshot?
1. For Windows users:
If you're a Windows user and you need to take a screenshot you'd have to p...
What is the password of the PDF
The password to your PDFs (most commonly the State tax return PDF) is the last four digits of you...
What should I do if I have forgotten my password?
You can reset your password by clicking the “Forgot your password?” link in the log-in area. We’l...
Why are some questions answered by default?
Based on the information you have provided on previous steps, Sprintax has determined the answer ...
What if I entered the wrong bank account for direct deposit?
Once your return has been accepted (or mailed), it is no longer possible to change your bank acco...
I am having software/browser issues
Typically, issues with your Sprintax account are caused by something in your browser or computer ...
How long can I access my Sprintax online account?
You can access your online account any time you like and if you choose to use our service for mor...
Can I change the email on my Sprintax account?
You cannot change the email tied to your Sprintax account.
We can add a secondary email for corre...
How to file a return before 2021?
Please be advised that Sprintax only supports the following tax years: 2021, 2022 and 2023 and 20...
How can I download my tax returns from past years? (2020, 2019, 2018 etc.)
Please note that 3rd party tax companies such as Sprintax are legally required to store your info...