All About The Passkey
How to set up a passkey:A passkey is a secure, passwordless way to confirm it's really you. It do...
I'm blocked
If you're trying to log-in to your Sprintax account or filling out your application and you sudde...
How can I download my tax return from my account?
To download your tax return(s) prepared by Sprintax please log-in to your account, click on 'Get ...
How do I save my current session and ensure my information is preserved?
Your information is automatically saved every time you click "Continue" to proceed to the next pa...
I'm not receiving the forgotten password link
Kindly be informed that the password reset email has been sent as that is an automated email.If y...
How to change or reset your password
If you’ve forgotten your password or want to create a new one for security reasons, you can easil...
How to change your email address or add a secondary email on Sprintax
Keeping your email address up to date ensures you receive important account notifications, verifi...
I want Federal and State, but I can only see State
It appears that you have logged-in to the STATE ONLY module. To use the full module of Sprintax t...
How SMS verification & Two-Factor Authentication (2FA) works
To help protect your account, Sprintax uses text messages (SMS) to verify your identity when you ...
How can I take a screenshot?
1. For Windows users:
If you're a Windows user and you need to take a screenshot you'd have to p...
What is the password of the State or Federal tax return PDF?
The password to your documents prepared by Sprintax is the last four digits of your SSN/ITIN (if ...
What should I do if I have forgotten my password?
You can reset your password by clicking the “Forgot your password?” link in the log-in area. We’l...
Why are some questions answered by default?
This article is for information only and is not tax advice.Sprintax answers a question by default...
What if I entered the wrong bank account for direct deposit?
Once your return has been accepted (or mailed), it is no longer possible to change your bank acco...
I am having software/browser issues
Typically, issues with your Sprintax account are caused by something in your browser or computer ...
How to file a return before 2021?
Please be advised that Sprintax only supports the following tax years: 2021, 2022 and 2023 and 20...
How can I download my tax returns from past years? (2022, 2021, 2020, 2019, 2018 etc.)
Please note that 3rd party tax companies such as Sprintax are legally required to store your info...