Sprintax sends the password reset email automatically after you request it. The email is easy to miss. Your email provider may also filter it as spam or block it.
What should I check if the password reset email does not arrive?
Check each of the following in your email account.
Check your spam or junk folder for the password reset email.
Check whether you have blocked Sprintax as a sender.
Check whether your email settings allow automated messages. Email providers often flag automated messages as spam.
Add account@sprintax.com to your contacts so that Sprintax emails reach your inbox.
Can I reply to the password reset email?
No. Do not reply to account@sprintax.com. Add it to your contacts instead.
What are the key facts about the forgotten password link?
| Question | Answer |
|---|---|
| How does Sprintax send the password reset email? | Automatically, after you request it. |
| Where should I look first? | Your spam or junk folder. |
| Which email address sends the password reset email? | account@sprintax.com |
| What should I do with that address? | Add it to your contacts. Do not reply to it. |
| Why might my email provider block the email? | Email providers often flag automated messages as spam. |