Sprintax emails the recording to everyone who registered for the webinar. The email arrives within 24 hours of the session. Sprintax sends it to the email address that you used to register.
What if I do not receive the recording email?
Your email provider can block automated emails. Try these checks in order:
Check your spam, junk and promotions folders.
Search your inbox for the webinar title or the sender name.
Add the sender to your contacts, then check your inbox again.
Confirm that you are checking the email account that you used to register.
Do I need to register to receive the recording?
Yes. Sprintax sends the recording to registered attendees.
How long should I wait for the recording?
Wait for 24 hours after the end of the session. Check your spam folder first if the email has not arrived after that time.
What if I cannot find the recording email?
Contact Sprintax support. Tell the team the name of the webinar, the date of the session, and the email address that you used to register.
What are the key facts about webinar recordings?
| Question | Answer |
|---|---|
| Who receives the recording? | People who registered for the webinar. |
| How do I receive it? | By email. |
| When does it arrive? | Within 24 hours of the session. |
| Which email address receives it? | The address that you used to register. |
| What if the email does not arrive? | Check spam, junk and promotions. Search for the webinar title or sender. Add the sender to your contacts. Check the registration email account. |