MFA Help Videos
Below are several short instructional videos designed to help you navigate the Identity Server wi...
How to Reset MFA If You Can’t Sign In
How to regain access to your Sprintax account and set up a new MFA method if you can no longer us...
How to Disable SMS for MFA
Removing a Phone NumberNavigate to the Security section in Sprintax Identity.Scroll down to the P...
How to Enable SMS for MFA
SMS (Text Message)You can register your phone number through Sprintax Identity to receive a one-t...
How to Disable a Passkey for MFA
Removing a PasskeyNavigate to the Security section in Sprintax Identity.Scroll down to the Passke...
How to Enable a Passkey for MFA
PasskeysA passkey is a form of authenticating your account using your device's own security, such...
How to Disable an Authenticator App for MFA
Removing an Authenticator AppStep 1: Remove MFA from SprintaxNavigate to the Security section in ...
How to Enable an Authenticator App for MFA
Authenticator AppAn authenticator app (such as Microsoft Authenticator, Google Authenticator, or ...
What is MFA, and Where to Find It
Multi-Factor Authentication (MFA) is an extra verification step that confirms it's really you sig...
Managing your MFA
To manage your 2FA simply navigate towards the right upper corner of your page and click on Accou...
MFA needed for e-filing
In case you're eligible to e-file your Federal tax return you would need to have MFA enabled in ...