This article provides general information and is not tax advice.
Sprintax checks the information that you entered and decides whether you can e-file your federal tax return. If Proceed with e-file appears in Step 8 Finalizing, sub-step Download files, you can try to e-file your federal return.
State returns and FICA refund claims
Sprintax can't e-file state tax returns or FICA refund claims. Submit both on paper.
Situations that prevent e-filing
You can't e-file your federal return if any one of the situations in the following table applies to you.
| Area | Condition that prevents e-filing |
|---|---|
| Account and identity | Your ITIN wasn't issued in 2026. |
| Account and identity | Any name or SSN doesn't match the details in Step 2 Getting to know you, sub-step About you. |
| Account and identity | Two-factor authentication (2FA) isn't turned on in your account. |
| Income documents | The payment document doesn't show an employer identification number (EIN). |
| Income documents | The W-2 form doesn't show a control number. |
| Income documents | The employer's state on the W-2 form is entered as a full name instead of an abbreviation. |
| Income documents | The 1042-S form doesn't show a Unique Form Identifier. |
| Income types | Any of your income is allocated as earned outside the USA. |
| Income types | You have capital gains income. |
| Income types | You have self-employment income. |
| Income types | You have Form 1099-NEC. |
| Income types | You have Form 1099-DA. |
| Income types | You have Form 1099-MISC with an amount greater than 0 in Box 4. |
| Income types | You included a final pay slip, Form 1099-DIV, Form 1099-INT, Form 1099-G, or Form 1099-B. |
| Expenses and credits | You reported academic expenses in Step 4 Offset your expenses. |
| Expenses and credits | You claimed dependents or you claimed the Child Tax Credit. |
| Return totals | Your gross income, taxable income, and balance due are 0. |
Correct the W-2 state and SSN details
If none of the situations in the preceding table applies to you, a data-entry error on your W-2 form can block e-file. To correct the error and check again:
In Step 3 - Let's talk money, open the W-2 form.
In the employer's address, enter the state as an abbreviation. For example, enter
FL, notFlorida.On the same form, check that the SSN matches the details that you entered in Step 2 Getting to know you, sub-step About you.
Go through every step, from the first to the last.
Check whether the Proceed with e-file option appears.
If the option doesn't appear, submit your federal tax return on paper.