If your code is not working after you entered it in the 'Access code' box and clicked on 'Validate', there could be a few reasons for that:
1. You have entered your code incorrectly. Ensure that the code is typed in accurately. If the issue persists, please enter it manually and do not copy-paste it. Basic browser troubleshooting could also help.
2. Your code does not cover the fee of the services that you wish to purchase. You can confirm which services your code covers with your institution.
3. Your code is out of uses. If your institution/company has a partnership with Sprintax and you have been provided with a discount code that is no longer valid, it's very likely that the code's usage has already reached its limit and cannot be applied any longer.
Info: If you see the "Your details do not meet the conditions to validate the code you provided!" that means that your code does not cover the fee for the services in your order or the code has reached its limit, as most codes are limited.
Important: If your institution has provided you with a code, it's very recommended that you start preparing your taxes with Sprintax as soon as possible as most codes have limited usage.